Shipping & Returns
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Souler orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. For those last minute purchases, Express delivery is available to most destinations and Same Day delivery is offered in selected cities.
3-5 business days
30-DAY RETURNS (FREE within 15 days)
A prepaid shipping label is included in all orders shipped within the U.S.
Return arrives at Souler Headquarters within 15 days of date of receipt (allow 7 days' transit time)
Return arrives at Souler Headquarters after 15 days from the date of receipt.
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. When trying on footwear, please take care not to mark the soles or damage the shoe box.
If an item has a Souler security tag or brand tag attached, it must be returned with the tag in its original position.
Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.