Shipping & Returns
SOULER orders are delivered Monday to Friday between 9am and 5pm. All domestic standard shipping for non-oversized items in the US is complimentary. Returns on these same items are also free within 15 days of purchase. Please contact us with any questions.
3-5 business days
Flat Rate $50
30-DAY RETURNS (FREE within 15 days)
A prepaid returns shipping label will be emailed to you on request for any unopened, undamaged, and/or unworn goods. If an item arrives damaged or not performing as expected, please contact us within 48 hours for return authoization from a member of the SOULER Customer Service Team.
Return arrives at Souler Headquarters within 15 days of date of receipt (allow 7 days' transit time)
If an approved return is made after 15 days from purchase, but before 31 days from purchase, the cost is $15.
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. When trying on footwear, please take care not to mark the soles or damage the shoe box.
Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.